Shipping policy

Orders are processed within 1–2 business days

At ENCHY, we take pride in fast and reliable delivery.
All orders placed on weekdays are processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Our warehouse operates Monday to Friday during regular business hours.
We are closed on national holidays, but every effort is made to minimize any delay caused by these closures.

Delivery Times & Shipping Costs

Netherlands

  • Shipping cost: €4.95

  • Preferential pricing applied on multi-item orders

  • Estimated delivery: 1–2 business days

Belgium

  • Shipping cost: €5.95

  • Preferential pricing applied on multi-item orders

  • Estimated delivery: 1–3 business days

Rest of Europe*

  • Shipping cost: €8.95

  • Preferential pricing applied on multi-item orders

  • Estimated delivery: 5–7 business days

Countries included: Austria, Denmark, Finland, France, Germany, Italy, Luxembourg, Portugal, Spain, and Sweden.

Transit Times

Domestic Shipments (Netherlands & Belgium)
In general, domestic deliveries are in transit for 1–3 business days, depending on the carrier and delivery location.

International Shipments
Orders shipped outside the Netherlands are typically in transit for 2–7 business days.
Transit times vary depending on the courier selected at checkout.
You’ll receive a more accurate estimated delivery window when selecting your preferred courier during checkout.

Track & Trace

Once your order has been shipped, you will receive a track & trace code by email to follow your delivery in real time.
You can also view the shipment status by logging into your ENCHY account.

Import Duties & Taxes

For orders shipped outside the European Union, additional customs fees, import duties, or local taxes may apply.
These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

If applicable, the buyer is solely responsible for:

  • Paying any local duties or taxes, and

  • Submitting required documentation to the relevant authorities in their country.

ENCHY is not responsible for delays caused by customs processing or import clearance.